privacy policy

Privacy Policy and Cookies

To the personal data of “THE CUSTOMER” are of great importance, therefore it is treated in accordance with the purposes of legality, quality, consent, information, usage, loyalty, proportionality and responsibility, for which you are informed as follows:


ODEM INTERNACIONAL, S.A. DE C.V., hereinafter, residing at Avenida Félix Cuevas, número 6, piso 7, Colonia Del Valle, delegación Benito Juárez, Código Postal 03200, Ciudad de México, México, is responsible for the use and protection of your personal data and in this regard we inform you of the following:

II.Purposes of usage.

The personal data that is collected from you by, will be used for the purposes that are indicated below and that are necessary for the service requested:

I) Primary purposes. will handle your personal data for the following purposes:

a)For the development and fulfillment of the purchase of “THE PRODUCTS” that you acquire through “THE SITE”.

b)To comply with the obligations arising from the legal relationship that arises in relation to your purchases, through “THE SITE”.

c)To contact you through the means of communication that you provide us to carry out the request and follow-up of the delivery process, in the event of a return and those generated in accordance with “THE TERMS AND CONDITIONS” regarding “THE PRODUCTS” that you acquire.

II) Secondary or Incidental Purposes.

Additionally we will use your personal data (only your name and e-mail address) for the following purposes which, although not necessary for the requested service, facilitate and allow us to provide you with information that may be of interest, as well as to provide better service:

a)To send you, via e-mail, commercial information regarding the products, services or promotions of

b)To administer surveys, contests, raffles and/or promotions.

c)To offer you services that can be adapted to your needs and preferences.

III. Mechanisms so that the Holder can express his refusal for secondary or accessory purposes.

In the event you do not want your personal data to be used for all or any of the purposes indicated in the section of secondary purposes of this notice, the mechanism we make available to you to express your refusal is by sending us an e-mail at to let us know your refusal within a period no longer than 5 (five) business days from the reception of this notice.

Refusal to allow us to use your personal data for these purposes may not constitute a reason for us to deny you the purchase of “THE PRODUCTS”.

IV. The Personal Data we collect from you.

To carry out the purposes described in this Privacy Notice, will use the following personal information: first and last name(s), address, telephone number, e-mail address, date of birth, federal taxpayer registration and personal browsing history.

V.Express indication of Sensitive Personal Data handling.

In order to carry out the purposes described in this Privacy Notice, does not handle any sensitive personal data, only the data mentioned above.

V. Transfers of personal data we make. informs you that your personal data are shared, with the following persons for the following purposes: (I) government authorities, in the case it is required by any fiscal, administrative and/or judicial authority; (II) collection and/or billing service providers, to carry out the collections derived from the purchase and sale of our products and billing; (III) to subsidiaries or branches of national and international, to offer our products.

VI. The clause that indicates if the holder accepts or does not accept the transfer as required.

We inform you that in this case it is not necessary for you to grant us your consent to carry out the data transfer indicated in paragraph VI of this notice, in the terms of what is established in the first paragraph of Article 36 and Article 37 of the Federal Law on Protection of Personal Data Held by Private Parties.

VII.The means and procedure to exercise the rights of Access, Rectification, Cancellation and Opposition of Personal Data (ARCO rights), as well as to revoke or limit your consent, and/or the use or disclosure of your personal data.

You have the right to know what personal data we hold about you, what we use them for and the conditions of use we give them (ACCESS). Furthermore, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (RECTIFICATION); that we eliminate it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations set forth in the regulations (CANCELLATION); as well as to oppose the use of your personal data for specific purposes (OPPOSITION). These rights are known as ARCO rights.

You may exercise any of the ARCO rights, revoke your consent and limit the use or disclosure of your Personal Data in accordance with the following procedure:

a)You must submit the Application attached to this Privacy Notice, hereinafter “THE APPLICATION” by e-mail to the address or at the address of indicated in this notice, during the hours of 8:00 a.m. to 5:00 p.m. in attention to the Protection of Personal Data Department.

b)In order for the Department of Personal Data Protection of to attend to “THE APPLICATION”, you or your legal representative must correctly prove your identity or capacity and therefore it is necessary to complete all the fields indicated in “THE APPLICATION” and accompany it with a simple legible copy of any of the valid official identifications indicated in it.

c)In the event the information provided in “THE APPLICATION” is erroneous or insufficient, or the corresponding accreditation documents are not enclosed, the Department of Protection of Personal Data of may, within the following five (5) business days following receipt of “THE APPLICATION”, require you to provide the elements or documents needed to process it, by replying via e-mail (to the same e-mail address from which you sent your request or to the e-mail address that you have provided).

You will have ten (10) business days to meet the requirement, as of the day after you have received it. If there is no response within that period, the corresponding request will be deemed as not submitted.

The Department of Protection of Personal Data of will communicate the decision made, within a maximum period of twenty (20) business days from the date on which “THE APPLICATION” was received, so that, if it is appropriate, it is made effective within fifteen (15) business days after the response is communicated. The response will be given electronically to the e-mail address specified in “THE APPLICATION” for the exercise of ARCO rights.

The contact information of the Department of Personal Data Protection of that will process “THE APPLICATION”, as well as address any questions you may have regarding the processing of your information are the following:

The Department of Protection of Personal Data of, with the same address as, which has been indicated in this notice, e-mail address

VI. Revocation of Consent.

You can revoke the consent that you have granted to us for the handling of your personal data. However, it is important that you keep in mind that in all cases we cannot meet your request or conclude the use immediately, since it is possible that we need to continue handling your personal data due to some legal obligation.

To revoke the consent that, as applicable, you have granted us for the handling of your personal data (either for all the purposes or only for some of them indicated in this Privacy Notice) when applicable in legal terms, by sending an e-mail to the Department of Protection of Personal Data of, to the e-mail address

VII.Options and means we offer to limit the use or disclosure of your personal data.

You may limit the use or disclosure of your personal data by sending your request to the Department of Protection of Personal Data of, to the electronic address The requirements to prove your identity, as well as the procedure to meet your request, will be governed by the same criteria indicated in section VIII of this Privacy Notice. In the event your request is appropriate, the Personal Data Protection Department of will register it in the internal exclusion list.

VIII. Cookies policy and other technologies.

We inform you that through its website uses cookies, web beacons and other technologies that make it possible to monitor your behavior as an Internet user, provide a better service and user experience when browsing our website, as well as offering products and, where appropriate, services based on your preferences.

The personal data we obtain from these tracking technologies are browsing times, browsing time on our website, sections consulted, as well as Internet pages that you have accessed prior to ours. We inform you that will share your personal data obtained through these technologies with our logistics providers, e-mailing, as well as the collection and billing system.

These technologies can only be disabled by you directly from your computer, tablet or mobile phone, in the preferences section and deleting browsing data.

IX. What are cookies and what are they used for?

Cookies are small pieces of data sent by the Website and stored by your browser on the hard drive of your computer, smartphone or tablet, so that your browser is recognized when you return. Cookies can collect data about the use of the Website, such as what websites you visit on the Internet and the duration of a user session. When you use our website “THE SITE”, this technology sends us information about your browsing. “THE SITE” uses navigation cookies, functional cookies, analytical cookies and third-party cookies and those that are not strictly necessary.

Browsing cookies are those that allow “THE SITE” to work properly and enable content for a particular market and a particular language that is displayed from the user's first access. They can recognize from which country they are connected so that every time they log in they will be automatically directed to the version of their country. They allow you to create a user account, start your session and manage your orders. If you are a registered user, cookies will allow “THE SITE” to recognize it when accessing the services offered to registered users. These cookies will recognize if you make purchases on “THE SITE” through an affiliate or business partner, to comply with the obligations of the associated sites. These cookies are necessary for the site to operate.

Functional cookies allow “THE SITE” to recognize, if requested (for example, by clicking on "remember the password"), each time you visit “THE SITE” so that it is not necessary for you to enter your login information every time you access the website. These cookies will allow you to continue buying the next time you access “THE SITE”. These cookies are not essential for the operation of “THE SITE”; however, they improve the quality and your browsing experience.

Analytical cookies are those commonly used by Google Analytics to perform statistical analysis of the user's browsing habits on the site through computers or mobile applications, as well as the number of pages visited or the number of clicks made on a web page during browsing on a site. The results of the analyzes are treated anonymously, and are exclusively for statistical purposes. They are used only if the service provider uses cookies in relation to the browser installed on your computer, or on other devices used to navigate the site.

Third-party cookies are used by third-party companies that allow the display of banner ads on other affiliated sites that advertise the most recent products you have seen. When browsing the site, these cookies are also used to show you products that may interest you, or that are similar to those you looked at before, in accordance with your browsing history. In general, its use does not involve the direct processing of personal data; however, it may allow access to your computer or other devices, and track the data storage date. These cookies are connected to the browser installed on the computer or other devices used while browsing the site.

Cookies that are not strictly necessary are those that are placed, only if you have given your prior consent, to collect information about the use of the Website and remember your preferences. The information collected consists, for example, of the pages visited and the duration of a user's session. Our purpose for using these cookies is to improve your experience of using our Website. If you do not accept the placement of cookies, these cookies will be blocked.

X. Changes to the Privacy Notice.

The Privacy Notice may undergo modifications, changes or updates derived from new legal requirements, from our own needs, for the services we offer, because of our privacy practices, changes in our business model, or other causes. We are committed to keeping you informed about changes that may occur to this Privacy Notice by making it available through the website


Attention: Department of Protection of Personal Data via e-mail

In person: Avenida Félix Cuevas, número 6, piso 7, Colonia Del Valle, Delegación Benito Juárez, Código Postal 03200, Ciudad de México, México.

Links to other websites.

On “THE SITE” you will find various links to other websites that are independent of “THE SITE” and as such, will not be responsible for the processing of your personal data through said sites. Therefore, neither this privacy and cookies policy or “THE TERMS AND CONDITIONS” will apply to such websites.


Download ARCO Rights Application

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